Equator Worldwide charge a flexible fuel surcharge in line with the markets and carriers. The surcharge will change each month in relation to the monthly average spot prices for Kerosene / Jet fuel. Please contact Customer Services for information on the current fuel surcharges.
Remote Area Surcharge (RAS)
A Remote Area Surcharge is payable where a suburb/town or zipcode is difficult to serve. This applies for both collections and deliveries.
Please use the following links to check if applicable to your chosen carrier.
To ensure your shipment arrives in the same condition as when it was collected we advise all customers to take particular care when selecting packing materials. If you are unsure what packing materials to use or do not have packing facilities we can arrange separate collection and professional packing on request.
Our online systems generate labels (airwaybills) and commercial invoices as well as a driver’s collection manifest for our driver to sign on collection.
Where the carrier is collecting directly from you we’ll generate and email over the required carrier labels so your shipment can be fully prepared for despatch prior to the driver’s arrival.
Commercial or Pro-forma invoices are required when sending anything other than documents to a destination outside the EU. You can download a template here. Please affix 4 originally signed copies of these to the outside of your shipment for customs purposes.
|Cyprus||Greece||Malta||Spain (ex. Canary Isles)|
When booking you have the option of sending a ‘Pre-Alert’ to the receiver confirming you’ve sent their shipment and providing a live tracking link allowing them to track it’s progress and view POD information.
You can also track shipments online and email Proof of Delivery details straight off our web page for speed and convenience.
Our automated systems can also be set to alert you or your systems by email of tracking and delivery updates in a variety of data and text formats.
Payment can be made by bank transfer, cheque, cash, Paypal and most credit and debit cards. Account customers are e-invoiced weekly in a variety of formats and invoices can be sent to more than one email address on request. Our payment terms are 30 days from date of invoice.
In line with our partners all shipments are charged by the greater of the deadweight or the volumetric weight and our online booking systems incorporate deadweight/volumetric weight calculators.
These are calculated by multiplying the Length X Height X Depth and dividing by the service divisor which should be clarified with Customer Services at the time of quoting/booking.
To facilitate loading of vehicles and aircraft size and weight restrictions apply to all services and should be clarified with Customer Services when quoting or booking.
Oversize items can be accommodated in most cases but surcharges may apply without prior notification.
All shipments must be able to be turned and laid down; regrettably we cannot adhere to ‘This Way Up’ requirements.
Depending on destination, mode of transport and Customs Import restrictions, the following goods may not be acceptable for carriage. Please call for further details. Alcohol, Cosmetics, Dry Ice, Personal Effects, Pharmaceuticals.
We regret that the following items are not acceptable generally but can in some instances be accommodated on special services. Please call for further details. Antiques, Blank Travellers Cheques, Bonds, Bullion & Cash/Currency, Cut Flowers, Dangerous Goods, Firearms / Weapons, Foodstuffs, Glass, Human Remains, Ivory, Jewellery,Liquids, Livestock, Negotiable Stocks, Perishables, Plants, Pornography, Precious Stones, Seeds, Shipside Spares, Works of Art.
Equator Worldwide cannot be held responsible for the delivery, non-delivery or return of restricted or prohibited items whether declared or non-declared prior to collection.
For total peace of mind, we can arrange insurance for you on almost any item you wish to ship with us at highly competitive rates.
Insurance must be pre-arranged with Equator when booking (before goods are collected into our care) and customers should be aware that cover will not be in effect unless pre-arranged as per our Terms & Conditions. Please call or check here for details of cover available.
All customs duties and taxes by default will be charged to the consignee. We can provide a DDP (Delivered Duty Paid) service to certain countries with prior arrangement to have customs duties and taxes charged to the shipper. Please call for further details and applicable surcharges
Please note that if a shipment cannot be delivered within 5 days the consignment will usually be returned to the sender. All charges applicable for the return will be billed to the customer. Please ensure your shipment documentation contains receivers contact name and phone numbers to minimise any delivery delays.
All quotes given exclude VAT and any surcharges unless otherwise stated. Consignments will be invoiced at the greater of the actual or volumetric weight and/or the greater of any check weight or declared weight. Equator will endeavour to notify the customer of any weight or volumetric discrepancies but cannot be held liable should the customer not be notified prior to invoicing.
Transit times quoted are in working days for documents only and are based on main business centres. All transit times are subject to flight and service availability.
Special deliveries before 0900, 1030, 1200 or Saturday, Same Day, and/or when insurance cover is required must be pre-advised to Equator prior to collection. Surcharges may apply to special deliveries.
All consignments are carried exclusively under BIFA 2005A Standard Trading Conditions which you can download here.
At Equator Worldwide we are dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us. Please rest assured that your company and contact data will only be stored to enable us to provide our services to you and will not be sold to third parties. Any credit card, bank or financial data taken from you to facilitate payment will not be stored.
If you cancel a shipment prior to collection we will refund all pre-paid charges in full. If the shipment has been collected but not shipped we will levy a handling charge commensurate with the costs incurred. If the shipment has already been shipped/exported we are unable to refund any pre-payment.
Timescales for making refund claims vary as per the mode of transport and service requested, ie express shipments are exported daily whilst road shipments may be exported twice weekly. Please therefore contact us asap should you need to cancel or amend your shipment.
All shipments are shipped subject to BIFA ( British International Freight Association) Standard Trading Conditions 2005A - Copies available on request.
What our customers say:
- “I still can’t believe how quick and simple it is to get a quote for my shipments.”
- “I send shipments worldwide with Equator and the key feature for me is the tracking process.”
- “I use Equator because I know exactly what time they are collecting from me every day.”
- “I started using Equator because of the simple booking process.”
- “The billing process works perfectly for me and saves my accounts team loads of time.”
“In a year, the regular person makes over 1100 phone calls”
Exports, Imports, Crossborders , Remotes, UK Wide Collections
Real time email tracking and delivery updates
Online, by phone or email for convenience and personal service
For heavy or multiple shipments emailed to you within minutes
Express and Economy services for all sizes and weights
Using our own vehicles or direct by carrier
Fast and achievable response to any enquiry