Quotes & Bookings:

020 8363 9999

team@equatorworldwide.co.uk

Using Equator

Account Registration

To register for an account please complete an online Account Registration form.

Accounts are usually opened the same day but if you need to despatch sooner please speak to your Account Manager.

Larger companies may wish to take advantage of individual user access, parent & child pricing, individual invoicing and consolidated credit management.

Pricing & Quotes

For a fast quote please call us on 020 8363 9999 or email us your shipment details at spotquotes@equatorworldwide.co.uk.

Online customers can also use our online Rate Calculator which calculates and displays your account prices across various services.

For large or heavy shipments please contact our Customer Services team who will provide the best options available to suit your transit and budget requirements.

Should you have a distribution or spreadsheet that you would like 'priced up' simply email it to spotquotes@equatorworldwide.co.uk and a member of our team will respond straight away.

Bookings & Assistance

Bookings can be made online using our quick and easy systems, over the phone or by email.

Online - Our advanced online systems are quick & easy to use and we’ll import your addresses, provide individual logins and tailor features to your exact requirements.

By Phone - Our friendly and experienced customer service team are happy to provide general assistance and advice on services as well as booking in your shipment for collection.

By Email - if you have a spreadsheet simply email it to us at cs@equatorworldwide.co.uk and we’ll email you back the despatch paperwork and labels.

Despatch Packing & Paperwork

To ensure your shipment arrives in the same condition as when it was collected we advise all customers to take particular care when selecting packing materials. If you are unsure what packing materials to use or do not have packing facilities we can arrange separate collection and professional packing on request.

Equator’s online systems generate labels, airwaybills and commercial invoices as well as a driver’s collection manifest for our driver to sign on collection.

For direct carrier collections we’ll generate and email over the required carrier labels so your shipment is fully prepared for despatch prior to the driver’s arrival.

Commercial or Pro-forma invoices are required when sending anything other than documents to a destination outside the EU. Please affix these to the outside of your shipment for customs purposes.

EU Destinations:

  • Austria
  • Belgium
  • Bulgaria
  • Cyprus
  • Czech republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Ireland
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Netherlands
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain (ex. Canary Isles)
  • Sweden
  • UK

Tracking & Proof of Delivery

When booking you have the option of sending a ‘Pre-Alert’ to the receiver confirming you’ve sent their shipment and providing a live tracking link allowing them to track it’s progress and view POD information.

Customers can also track shipments online and email Proof of Delivery details straight off our web page for speed and convenience.

Our automated systems can alert you by email of tracking and delivery updates in a variety of data and text formats.

Invoicing & Payment

Payment can be made by bank transfer, cheque, cash, Paypal and most credit and debit cards.

Account customers are e-invoiced weekly in a variety of formats and invoices can be sent to more than one email address on request. Our payment terms are 30 days from date of invoice.

Make a payment online

FAQs

Fuel Surcharge

Equator Worldwide maintains a flexible fuel surcharge in line with the market. The surcharge will change each month in relation to the monthly average spot prices for Kerosene / Jet fuel. Please contact Customer Services for information on the current fuel surcharges.

Volumetric Weight Calculations

Shipments are charged by the greater of the deadweight or the volumetric weight. Our online booking system incorporates a deadweight/volumetric weight calculator.

For Shipments Travelling by Air - multiply the height by the depth by the length (all cm's) and divide by 5000.

For Shipments Travelling by Road/Economy Express- multiply the height by the depth by the length (all cm's) and divide by 4000.

Size & Weight Restrictions
Air Express
Maximum conveyable piece weight and dimensions 30kg (Max L120xW80xH80cm)
Maximum non pallet piece weight and dimensions 70kg (Max 300cms any one dimension)
Maximum pallet piece weight and dimensions 1000kg (Max L120xW100xH160cm)
Economy Express

Destinations inside Europe and South East Asia:

Max piece weight and dimensions 1000kg (Max L240xW120xH180cm)

All others:

Max piece weight and dimensions 500kg (Max L180xW120xH150cm)
Please note: A minimum weight charge of 300 kilos is applied to all pallets shipped via Economy Express.

European Road Parcels:

Maximum piece weight and length 31.5kg (Max 175cm longest side)
Maximum combined dimensions Combined dimensions: 300 cm (2xheight + 2xwidth + longest side)
Any items exceeding these specifications may incur surcharges. All shipments must be able to be turned and laid down ie we cannot adhere to ‘This Way Up’ requirements.
Restricted Goods

Depending on destination, mode of transport and Customs Import restrictions, the following goods may not be acceptable for carriage. Please call for further details. Alcohol, Cosmetics, Dry Ice, Personal Effects, Pharmaceuticals.

We regret that the following items are not acceptable generally but can in some instances be accommodated on special services. Please call for further details. Antiques, Blank Travellers Cheques, Bonds, Bullion & Cash/Currency, Cut Flowers, Dangerous Goods, Firearms / Weapons, Foodstuffs, Glass, Human Remains, Ivory, Jewellery,Liquids, Livestock, Negotiable Stocks, Perishables, Plants, Pornography, Precious Stones, Seeds, Shipside Spares, Works of Art.

Equator Worldwide cannot be held responsible for restricted or prohibited items.

Insurance

For total peace of mind, we can arrange insurance for you on almost any item you wish to ship with us at highly competitive rates.

Insurance must be pre-arranged with Equator before goods are collected into our care and customers should be aware that cover will not be in effect unless pre arranged. Please call for details of cover available and relevant charges.

Customs Duties & Taxes

All customs duties and taxes will be charged to the consignee. It is possible, with prior agreement, to have customs duties and taxes charged to the shipper for certain countries at a surcharge. Please call for further details.

Un-Delivered Shipments

Please note that if a shipment cannot be delivered within 5 days the consignment will usually be returned to the sender. All charges applicable for the return will be billed to the customer. Please ensure your shipment documentation contains receivers contact name and phone numbers to minimise any delivery delays.

Quotations & Tariffs

All quotes given exclude VAT and any surcharges unless otherwise stated. Consignments will be invoiced at the greater of the actual or volumetric weight and/or the greater of any check weight or declared weight. Equator will endeavour to notify the customer of any weight or volumetric discrepancies but cannot be held liable should the customer not be notified prior to invoicing.

Transit Times

All transit times quoted are in working days for documents only and are based on main business centres. All transit times are subject to flight and service availability.

Special deliveries before 0900, 1030, 1200 or Saturday, Same Day, and/or when insurance cover is required must be pre-advised to Equator prior to collection. Surcharges may apply to special deliveries.

Standard Trading Conditions

All consignments are carried exclusively under BIFA 2005A Standard Trading Conditions.Copies available on request.

Privacy Policy

At Equator Worldwide we are dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us. Please rest assured that your company and contact data will only be stored to enable us to provide our services to you and will not be sold to third parties. Any credit card, bank or financial data taken from you to facilitate payment will not be stored.

Cancellation & Refund Policy

If you cancel a shipment prior to collection we will refund all pre-paid charges in full. If the shipment has been collected but not shipped we will levy a handling charge commensurate with the costs incurred. If the shipment has already been shipped/exported we are unable to refund any pre-payment.

Timescales for making refund claims vary as per the mode of transport and service requested, ie express shipments are exported daily whilst road shipments may be exported twice weekly. Please therefore contact us asap should you need to cancel or amend your shipment.

All shipments are shipped subject to BIFA ( British International Freight Association) Standard Trading Conditions 2005A - Copies available on the 'downloads' tab of this website.

Environment

To play our part in tackling climate change, we have teamed up with ClimateCare to offset the greenhouse gas emissions from our business.

ClimateCare will fund projects that reduce emissions through energy efficiency and renewables around the world, reducing global carbon emissions on our behalf.

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What our customers say:

FUN FACT

“The Simpsons is the longest running prime-time animated series on television history”

International Specialists
Exports, Imports, Crossborders , Remotes, UK Wide Collections

Automatic Updates
Real time email tracking and delivery updates

Easy Booking
Online, by phone or email for convenience and personal service

Special quotes
For heavy or multiple shipments emailed to you within minutes

No Restrictions
Express and Economy services for all sizes and weights

Convenient Pickup
Using our own vehicles or direct by carrier

Reactive Team
Fast and achievable response to any enquiry

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