Smiling Equator team member on the phone in the UK office

Contact & support

Press 1 for sales.Press 2 for despair.

Or just call us. No elaborate phone-menu adventure required. Our UK team can help with quotes, tracking, collections, customs and the occasional shipping mystery.

Call an actual human Email our team

Real people in the UK
A real person ready to help
Experienced logistics team
Straightforward help and advice

What can we help you with?

Use the options below to go directly to the right place in your customer account. If you're not sure, just get in touch and we'll point you in the right direction.

Track a shipment
Get the latest delivery updates, check for delays and view proof of delivery.
Track now
Get support
Collections, customs, bookings or anything else — just tell us what's happening.
Contact support
Query an invoice
Question a charge, request a correction or get a copy invoice.
Query now
Make a claim
Report lost, damaged or delayed goods.
Start a claim