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Start a shipment claim

We’re sorry something’s gone wrong. If a shipment has been lost or damaged, complete the form below and send us as much information as you can. The more detail we have at the start, the quicker we can review the claim and let you know if anything else is needed.

Important: please keep the goods and all packaging until the claim has been reviewed. The carrier may ask for an inspection or further evidence.
Did you take out insurance? *
Type of claim *

Please email any supporting documents for your claim to accounts@equatorworldwide.co.uk stating your name, company name and claim details. On receipt of your completed claim form we will investigate your claim in conjunction with the relevant carriers and delivery partners. All claims are strictly subject to the current BIFA Standard Trading Conditions.