We're sorry to hear that you have experienced an issue with a shipment.
Equator Worldwide are members of the British International freight Association (BIFA 2005) and as such trade under their nationally accepted set of Standard Trading Conditions, a full copy of which is available here.
Am I covered for damage or loss?
If you opted to take out insurance when making your booking either online or in writing prior to collection we will be able to present your claim to our insurers for investigation subject to policy conditions. Please refer to Condition 11(A) for more information.
How and when should I notify Equator of a claim?
Your claim must be notified in full to us using the form below within 14 days of the shipping date. Please refer to Condition 27(A) for more information.
Whats the process?
On receipt of your completed claim form we will investigate your claim in conjunction with our advisors Cargo Claims International Ltd.
We will keep you informed as best we can during the process but should you wish to contact us please email us.
All questions must be answered and all documentation provided before the claim can be considered
You may be asked to provide additional details
All claims are strictly subject to BIFA Standard Trading Conditions 2005A.
What our customers say:
- “I still can’t believe how quick and simple it is to get a quote for my shipments.”
- “I send shipments worldwide with Equator and the key feature for me is the tracking process.”
- “I use Equator because I know exactly what time they are collecting from me every day.”
- “I started using Equator because of the simple booking process.”
- “The billing process works perfectly for me and saves my accounts team loads of time.”
“Venus is the only planet that rotates clockwise”
Exports, Imports, Crossborders , Remotes, UK Wide Collections
Real time email tracking and delivery updates
Online, by phone or email for convenience and personal service
For heavy or multiple shipments emailed to you within minutes
Express and Economy services for all sizes and weights
Using our own vehicles or direct by carrier
Fast and achievable response to any enquiry